If your ticket is confirmed but you haven't received it yet, there's usually no need to worry. This is commonly caused by email delays or spam filtering.
Before contacting support, please check
- Spam / Junk / Promotions folder in your email
- The email address used during booking
- WhatsApp messages (if enabled for your booking)
In most cases, the ticket email is delivered within a few minutes after confirmation.
When can delivery take time?
If the booking was confirmed recently, airline systems are slow to sync, or there is a temporary email delivery delay. Please allow up to 30 minutes after confirmation.
Still haven't received it after 30 minutes?
Raise a support request through the Help Centre with your Booking ID and passenger name — our team will resend the ticket or assist further.
Is my booking still valid if I haven't received the email?
Yes. If your booking shows confirmed, your ticket is valid even if the email has not arrived. Email delivery issues do not affect your booking status.
Travelling within 24 hours?
Raise a support request immediately and mention your Booking ID and travel date so we can prioritise it.